In 2025 BT will be switching off its PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) networks. It may seem quite a long time away for businesses, but the older systems will begin being phased out from next year, in 2020. At this point there will be no ISDN orders being accepted, and therefore businesses will have no choice, but to find alternative IP-based options for their telephony services.
Why are they being switched off?
PSTN was the original analogue landline telephone system. It was the most reliable method for making calls and the main carrier for the Internet. ISDN followed later, which enabled the digital transmission of voice, video and other services. Through technological advancements, both network systems have simply become out of date. Today, there are much better systems for telecoms.
With the imminent arrival of 5G, the next generation of cellular technology, it will completely transform the way businesses communicate. With the increased bandwidth, fast data transfer rates (over a gigabit per second) and fast internet speeds, it will only be possible over direct fibre connections. Businesses will no longer need a physical phone line or internet infrastructure.
Despite various announcements and publicity from BT, it is amazing still how many businesses in the UK are unaware of the upcoming changes. Many businesses still have an ISDN connection and they need to become aware so they can put processes in place to switch over to an IP-based service, such as SIP (Session Initiation Protocol) and VoIP (Voice over Internet protocol). These cloud-based telephony systems are fast and cost effective to businesses. Voice and video calls can be made on a global scale with an internet connection using computers and mobile devices. If businesses don’t act when they need to, they will end up with no phone system.
What are the benefits of cloud telephony?
Cloud telephony is the modern way forward for businesses. As well as saving costs, it’s an easy to use, fast and effective way for businesses to communicate around the world. The advancements of the systems over the years have meant today its functionalities supersede older VoIP services, such as Skype.
Cloud telephony is a great option for businesses, as there is no line rental, installation, operation and maintenance costs to the business user. You and your staff can also use your own devices to make business calls, which is great with the current work culture of BYOD (Bring Your Own Device) to work.
The arrival of 5G will only strengthen its services and the overall user experience.
The next steps to future proof your business
If you currently have an ISDN connection, look at your contract to see when it ends. Plan to make necessary changes when your contract expires, rather than just renew. 2025 really isn’t that far away. As soon as you switch to cloud telephony services, the easier it will be for you and your business in the long run.
If you are a new start-up business, make sure you set it up the right way from the start, with a cloud-based telephony service, to save any aggravation further down the line. This will allow you to integrate and grow your team, work from anywhere, and save any initial outlays. First and foremost, if you are moving to a new office, make sure that area has a strong internet connectivity. If you are purchasing any equipment, make sure it’s not outdated or involves having any traditional desk phones.
Those businesses who are taking action now to switch to the cloud are the ones future proofing their business and staying one step ahead of the game, and the future of telecoms. What have you got to lose?
If you would like to discuss making the switch today, please give Eden Telecommunications Ltd a call on 01227 467597.